1. Information We Collect
When you register or use the dg52 platform, we collect various types of information to ensure our services function properly and securely. The information collected includes:
- Account information: Full name, email address, phone number, date of birth, and the password set during registration.
- Personal identification information: Copies of identity documents such as a national ID or passport, which may be required during the account verification (KYC) process.
- Payment information: Transaction details in MYR including deposit method, bank account number (truncated for security), and transaction records. We do not store full card numbers.
- Device and browser information: IP address, device type, operating system, browser type, and screen resolution — used to identify unauthorised access and optimise the user experience.
- Usage data: Pages visited, session duration, in-platform actions, and betting records — used for service improvement and detection of suspicious activity.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Processing account registration, identity verification, and secure login management;
- Processing deposits and withdrawals in MYR and maintaining accurate transaction records;
- Detecting and preventing fraud, money laundering, or platform abuse;
- Sending notifications related to your account, security, or important changes to our services;
- Complying with applicable laws and regulations in Malaysia;
- Improving the platform's interface, speed, and functionality based on aggregated usage patterns;
- Providing customer support when you reach out to our team.
Dg52 does not use your personal information for third-party advertising purposes or sell it to any external entity.
3. Cookies & Tracking Technologies
The dg52 platform uses cookies — small text files stored on your device — to enable certain features and enhance the overall user experience. The types of cookies we use include:
- Session cookies: Keeps you logged in during an active session without requiring you to re-enter your password each time. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language settings and display preferences so your experience remains consistent each time you access the platform.
- Analytical cookies: Collecting aggregated usage data (with no personally identifiable information) to help us understand how users interact with the platform.
- Security cookies: Helps identify unauthorised access attempts and protects your account from external threats.
You can block or delete cookies through your browser settings. However, blocking certain cookies may affect platform functionality, including login and transaction processing.
4. Data Storage & Security
All data collected by dg52 is stored on servers protected with industry-standard SSL encryption. We employ multi-layered security protocols to ensure your personal and financial information remains inaccessible to unauthorised parties.
User passwords are stored in hashed form and are not readable — meaning even our internal team cannot view your actual password. Payment details such as bank account numbers are displayed in truncated form and stored encrypted in our database.
We retain account and transaction records for as long as your account remains active, and for a set period following account closure to meet applicable legal and accounting requirements. Once the mandatory retention period has lapsed, data that is no longer needed will be securely deleted or anonymised.
While we take reasonable security measures, no system can guarantee 100% security. You also play a role in protecting your account by using a strong password and not sharing your login credentials with anyone.
5. Sharing Information With Third Parties
Dg52 does not sell, rent, or share users' personal information with third parties for commercial purposes. However, there are limited circumstances where sharing information is necessary:
- Payment processors: Minimum transaction details required are shared with authorised payment service providers (such as banks or DuitNow/FPX operators) to securely process your MYR deposits and withdrawals.
- Legal requirements: We may be required to disclose certain information to Malaysian authorities if directed by a valid court order or an official investigation related to fraud or financial crime.
- Technical service providers: Third-party providers who assist us in managing our technical infrastructure (such as server hosting) may have limited access to operational data. They are bound by strict confidentiality agreements.
In all of the above cases, we ensure that only the minimum necessary information is shared, and the receiving parties are subject to equivalent data protection obligations.
6. User Rights, Policy Amendments & How to Contact Us
Your Rights as a dg52 User
As a dg52 platform user, you have the following rights regarding your personal information:
- Right to access: You may request a copy of the personal information we hold about you by contacting our support team.
- Right to rectification: If the information we hold is inaccurate or outdated, you have the right to request a correction. Basic details such as your phone number can be updated directly in your account settings.
- Right to erasure: Under certain circumstances, you may request that we delete your personal information. Such requests are subject to applicable legal requirements and record-keeping regulations. Deletion requests can be submitted through customer support.
- Right to object: You may object to the processing of your information for specific purposes, subject to legal limitations.
Privacy Policy Amendment
Dg52 reserves the right to update this Privacy Policy at any time to reflect changes in operational practices, technology, or legal requirements. Users will be notified of significant changes via in-platform notifications. Continued use of the platform following any amendments will be considered acceptance of the updated policy.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us via our support email at [email protected] or visit the FAQ for further guidance.
Your Data is Safe with dg52
We protect your information with the latest security technology. Register an account today and enjoy a safe, trusted betting experience in Malaysia.
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